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what is BPO

Business process outsourcing (BPO) is the practice of using a third party, contracted to perform specific, specialized processes on a company’s behalf. Although “outsourcing” in its most basic form has been used for decades, such as when a business uses an outside accountant to balance the books, it has become a practice used by the majority of businesses and large companies, on a much larger scale. By outsourcing certain aspects of “doing business,” the company can focus on its primary purpose, whatever that may be.

There are two primary types of BPO: back office and front office outsourcing. Typical back office processes that may be outsourced include payroll, billing, logistics and human resources. Some companies offer their services in collections, credit analysis and job recruitment. More than ever, processes that one would never think would be outsourced, such as claims processing at an insurance company, are being outsourced to separate companies. Examples of front office outsourcing include technical support, customer service, marketing and advertising.

The foreign call center has become one of the most reviled aspects of BPO, with many located in different parts of the world. Where most companies once touted their customer service as something they took pride in, many customers find themselves having to explain their problems to someone has little vested interest in the company. Outsourcing or “offshoring” customer service to countries such as India saves the company a lot of money and improves their bottom line. Some of the biggest complaints customers have with foreign call centers are heavy accents and obvious scripting.

A company may utilize BPO due to cost considerations, or simply because they do not have the expertise to deal with certain aspects of business. Many companies have come under criticism for using BPO to cut costs, especially in regards to call centers. Companies in western countries, particularly the United States, are finding that countries like India offer the services they need at an excellent price. This is due to the fact that many of these countries have a well educated labor pool, high unemployment rates and a low cost of living. In India, which had approximately 63% of the offshore BPO market in 2006, labor is cheap, and employees are sometimes better educated than higher-paid workers in the US.

Many opponents of BPO lament the fact that western workers are losing jobs to foreigners faster than they are being replaced. While many companies are improving their bottom line by outsourcing, they are facing harsh criticism by consumers for the decline in quality of customer service. Employees may find an outsourced human resources department less accessible than an in-house one. Although BPO may be profitable now, consumer and employee backlash coupled with government restrictions or taxation on the practice may reduce its popularity

What is the difference between Linux and Unix?

Linux and Unix

Unix is popular operating system, developed by AT&T in 1969 and it has been very important to the development of the Internet. It is a multi-processing, multi-user, family of operating systems that run on a variety of architectures. UNIX allows more than one user to access a computer system at the same time.

A widely used Open Source Unix-like operating system kernel. Linux was first released by its inventor Linus Torvalds in 1991. Combining the Linux kernel with the GNU software forms the basis of the operating system family generally known as 'Linux'. There are distributions of GNU/Linux for almost every available type of computer hardware from desktop machines to IBM mainframes. The inner workings of GNU/Linux are open and available for anyone to examine and change as long as they make their changes available to the public, as set out in the terms of the GNU General Public License. Because of its robustness and availability, Linux has won popularity in the Open Source community as well as among commercial application developers.

Here is more input:

• Unix requires a more powerful hardware configuration. It will work in large mainframe computers but will not work in an x86 based personal computer. Linux however, (which is built on the concept of Unix) has small hardware requirements and it will work on both a large mainframe computer and an x86 based personal computer.

• Unix is an Operating System developed in olden days in which the kernel, the heart of the OS, interacts directly with the hardware. (note: this is the definition of what a kernel is). Because UNIX treats everything as a file, it provides greater security for users. An example of a UNIX distribution is posix. (note: actually POSIX is a set of standards for interoperability of applications between UNIX and UNIX-like systems). Linux uses a the UNIX architecture as its basis and provides more facilities and applications. Linux could be considered to be a GUI to the UNIX core. (note: this is plain wrong. GNU/ Linux was rewritten from scratch using UNIX as a guide. GNOME and KDE are GUIs for GNU/Linux). Examples of Linux distributions are Redhat, Fedora, Susee, Mandriva, and Ubuntu. Solaris OS also uses the UNIX kernal almost all UNIX commands will work on solaris in addition to 500 Solaris specific commands. (note: Solaris is also a rewrite of UNIX for x86, and does not use any original UNIX code). Both UNIX and LINUX are Open source. (note: UNIX is proprietary, Linux is open source)
  

• Unix is the foundation for a number of operating systems, with Linux being the most popular one. Novell and Free BSD are 2 other commonly used Unix varients.(note: Again, the BSD family are based on another rewrite of UNIX for x86, UNIX is not their foundation in the sense implied here)
  

• UNIX is an operating system created in the early days of computers. More recently, Linux was created as an open-source, freeware operating system. (note: Linux is free software, not freeware. Free software is open source that insists any developer reusing code releases their own work as free software. Freeware is proprietary software distributed at no cost [gratis]) It is "UNIX-LIKE", meaning that it uses many UNIX constructs but also departs from traditional UNIX in many ways. Like UNIX, Linux is faster than many of the other commercially available operating systems. (note: This is a sweeping generalization and depends on the hardware used, and what servers and applications are running) It appears to also be far more robust than any of the Microsoft products. Linux is being used in many time critical applications because of it's speed. It is also used in many applications that need to maintain uptime because Linux, like UNIX, can run for months at a time without rebooting. While the typical method of solving Microsoft problems is to "reboot", that particular requirement does not seem to be appropriate in a Linux/Unix environment. While UNIX has created a windows-like work environment, Linux has improved greatly on that concept. Linux has become a real player in the consumer operating system market... and it's free. While you may want to pay for a Linux distribution, the actual code is free and you are allowed to load it on as many machines as you want. You can get Linux for free if you wish to load it across the internet.

Are you confused about 2G, 2.5G, 3G, 3.5G, GPRS, EDGE & HSDPA?

Mobile telecoms industry has reached the 3.3 billion subscription level since it started 26 years ago.

The first mobile telephony networks were switched on in Saudi Arabia and Scandinavia in 1981, and now the mobile phone has become one of the world’s great success stories.Most mobile phones today will either use, 2G, 2.5G, 3G, 3.5G, GPRS, EDGE or HSDPA communication technology.

We will start with :

2G, uses GSM networks which are good for text messages and voice calls, and are limited when it comes to sending and receiving data. GSM phones use a technology called CSD (Circuit Switched Data) to transfer data. CSD requires the phone to make a special connection to the network before it can transfer data (like making a voice call) which can take up to 30 seconds. Once connected, the data is sent or received and the user is billed for the time spent online. Data transfer is relatively slow: 14.4 kbps (kilobits per second) for GSM 1800 networks (Orange and T-Mobile) and 9.6 kbps for GSM 900 networks (Vodafone and O2).

2.5G, offers higher data rates than 2G technology using GPRS (General Packet Radio Service) which is a method of enhancing 2G phones to enable them to send and receive data more rapidly. With a GPRS connection, the phone is “always on” and can transfer data immediately, and at higher speeds: typically 32 - 48 kbps. An additional benefit is that data can be transferred at the same time as making a voice call. GPRS is now available on most new phones.2.5G also uses EDGE (Enhanced Data rates for GSM Evolution) or EGPRS and this provides data transfer rates significantly faster than GPRS, with speeds of up to 384kbps.

3G, the key characteristic of a 3G network is its ability to transfer large amounts of data at high speed of between 384kbps up to 2 Mbps, enabling applications like video calling, video downloads, web browsing, email, etc.

3.5G, uses HSDPA (High Speed Downlink Packet Access) technology and is the fastest network available at the moment which supports speeds of up to 3.6Mbps.

At least now you know the difference, and when you go to buy a new phone, you can ask the question, ‘what communication method does this phone use’?

histographical achievement in indian telecom...........3G mobile policy released

telecom minister A RAJA unveils the most awaited 3G policy....that will allow us best features of data downloading,connectin to internet........it's so much strong technology that many laptop providing company are shaking hand with many mobile service providers to tie up for 3G laptop which are very populer in foreign country because it ll reduce both time and effort......

some salient features of policy.....
1.government expects up to Rs 40,000 crore (Rs 400 billion) from the auctioning of spectrum for 3G services

2.India has 60 Mhz of 3G spectrum available. The auction will take place in the 2.1 Ghz band.

3.Government has set a base price of Rs 2,020 crore (Rs 20.20 billion) for each bid for a pan-India license. Initially, there will be three to five operators to sell the 3G services, including state run BSNL and MTNL (BSNL CMD Kuldeep Goyal said the PSUs should be able start the 3G service in six months. MTNL shares soared 3.76 per cent to Rs 107.70 on the priority treatment.)

4.any licensed telecom operator can bid for 3G spectrum and the radio waves will be auctioned in 5-10 blocks depending on the availability. Each successful bidder will be allocated only one block in a service area.

5.spectrum will be auctioned in the 450 Mhz, 800 Mhz band for EVDO (for CDMA players) and in 1900 band when it is available.

6.According to the reserve price for 3G spectrum fixed by the government, 2x5 Mhz block of spectrum for Mumbai, Delhi and category-A cities would cost Rs 160 crore (Rs 1.60 billion), for Kolkata and category-B Rs 80 crore (Rs 800 million)and category-C Rs 30 crore (Rs 300 million).

7.There are strict roll out obligations for 3G operators to discourage hoarding of spectrum. If the licensee does not achieve the roll out obligations, even after being given one year to do so, would have to make a payment of 2.5 per cent of its successful auction bid per quarter. And after that also if it does not roll out service, then its spectrum will be withdrawn.




one thing i want to share with u guys....about indian telecom market is......INDIA HAS 287 MILLION WIRELESS SUBSCRIBER,MAKING IT 25 TIMES IN LAST 5 YEARS.....AND IT IS NOW 2ND LARGEST WIRELESS MARKET IN THE WORLD AFTER CHINA...........


thanks..........kar lo duniya mutthi me.......

Mealion Dollar Baby

HUMBLE beginnings seldom pay. But E Sarath Babu will not buy that. For this 28-year-old, rags-to-riches is not just another adage. It’s his very foundation of success. From a slum in Chennai to the top echelons of academia with an enrolment in chemical engineering at BITS Pilani and IIM-A, and now as the steward of his Food King Catering business, Sarath has come a long way. His humility perhaps made him reject several highbrow offers from MNCs after his MBA. That, in a way, was the genesis of Food King Catering—with a paltry Rs 2,000 seed money. Today, his food business spans six locations with a Rs 9-crore turnover to boot and set to clock Rs 20 crore by year-end.

For Sarath, his mother, who once sold idlis on the pavements of Chennai and worked as an ayah, is a pillar of strength. “Her sacrifice eggs me on,” says Sarath. Apart from bringing up four children, Sarath’s mother worked as a cook for the midday meal scheme for 11 years and got paid just a rupee each day. Having completed SSLC, she moved on to teach under the same scheme for five years. Even then, her salary was insufficient. So Sarath’s mom sought refuge in the food business to supplement her meager income. As she rolled dough in the form of idlis, dosas, bhajjis and appams, it was Sarath’s job to sell them in the neighbourhood. “For kids living in a slum, idlis for breakfast is something very special,” says Sarath even to this day.

A natural entrant to the food business with acquired acumen in childhood, Sarath has trained his sight higher. From the current 250 people, he’s aiming to recruit 2,000 people by next year, “and probably, 5,000 in the next two years”.

Initially, his catering business, with two units in Ahmedabad, was Rs 2,000-per -day in the red. “But I burnt the midnight oil literally to get a solution,” Sarath says. It’s worth a mention here that Sarath spent most of his childhood in the dark, without electricity. He focused on volumes rather than spartan servings, and started taking contracts from institutions and companies. To bag an order, Sarath even slept on the platform of Mumbai’s railway station. “That’s one of my finest nights I’ve ever had,” Sarath reminisces. Today, Food King is targeting 100 clients, including 50 top institutions and 50 corporates for the snacks business — South Indian, North Indian and Chinese food.

Food business is not just about selling but also taking care of quality and the people associated with it, Sarath points out. He now envisions FoodKing’s Palace (food malls) across cities where all kinds of Indian food would be served at “economical rates”. And how does he manage his team? “I ask them to write their dreams on a piece of paper and advise them to think of developing themselves,” says Sarath.

Is he really worried about inflation or pricerise in food products? When most of the restaurants have increased their prices, Sarath sees an opportunity to serve at a cheaper price. “Sourcing from one place makes a lot of difference. I will tap this opportunity,” says Sarath. Today, he drives a Chevrolet to take his mother for a ride to oversee his business units in Chennai. “Next, I want to build a house for my mother,” says Sarath.

Most welcome to trical rendezvous

Hi guys,

Welcome to the blogger world.
Friends, i think everyone of us is aware of the blogs popularity & power in modern era. Although we won't use it to focus on a particular genre but it will be the platform where we will share our views on various issues. The issues can be based on any event from all over the globe & the event can be from political sector, business sector, entertainment world, sports world, travel, education,project.....bla bla bla.......

so let's begin the war of the words!!

welcome to the blog dudes

1st of all we should thank to mr. SHASHANK GUPTA for his extraordinary effort to make a plateform on which we can freely share apans views about all current affairs....about indian economy...inflation and lot of hell problems of india.....so dudes lets start.....